FAQ
Quick answers to the questions we get most. Anything missing? Email chenzhenjun2026@outlook.com.
Where do you ship?
We ship worldwide. Shipping is calculated for your destination and shown at checkout before payment.
How long does delivery take?
Orders are dispatched within 1-3 business days. You will receive a tracking link as soon as your parcel moves; transit time depends on destination and customs.
How do returns work?
Tell us within 30 days of delivery and we arrange a return or exchange – see Returns & exchanges.
How do I find my size?
Use the interactive fit calculator on the home page, or read the Size guide. Between sizes? Write to us with your measurements and we will advise.
What payment methods do you accept?
PayPal. You can pay with a card through PayPal without creating an account.
How do I track my order?
A tracking link is emailed when your order ships. If it has not arrived, email chenzhenjun2026@outlook.com.
Can I change or cancel an order?
Email us as soon as possible. Before dispatch we can usually change or cancel; after dispatch, use the returns process.
Show us how you wear it
Send a photo to chenzhenjun2026@outlook.com with your height and the size you took. Every submission goes through a moderation queue before it appears on the wall - the customer confirms the photo is hers and that the size worn is the size she ordered.